Low Income Clients = Complaints

Low Income Clients = Complaints

If you’ve wondered why Dual Special Needs plans are expanding so rapidly, let me tell you in one word: MONEY. CMS reimbursement rates on DSNP are much higher than MAPD plans and carriers are rushing to expand their DSNP offerings. If you don’t sell these...
You Are Not 5 Stars (And Neither Am I)

You Are Not 5 Stars (And Neither Am I)

I recently was harassed by my kids for not giving the Uber driver a 5 star rating.  I gave him a 4, which I thought was inflated, but acceptable.  He didn’t offer me water, a phone charger, breath mints or any conversation at all. All the other drivers seem to go...
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